Terms & Conditions

These are our Terms and Conditions. Please read them with care.

Placing an order could not be easier.  Just browse our store, and add any items that you wish to buy into the shopping cart.  After you have finished your selection, click on “check-out” and then you will be asked to enter your payment details.

When confirmation of your order is received, this is to indicate that we have received your order.  It does not indicate that a contract exists between us.  We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.  We have included the term to protect us in case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we no longer are able to supply a particular product for some reason.  In the case of change of price, we will always contact you first to ensure price is acceptable and in the case that we do not stock a particular product, you will be entitled to a full refund.  

Back Orders

If your item is not in stock, we will back order for you.  You will always be contacted with the option to cancel your order if you would rather not wait.

These terms apply to your order.  We may change our Terms & Conditions at any time, so please do not assume the same Terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way.  If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the Terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Security

All of our credit and debit card transactions are processed using SAGEPAY. SAGEPAY is an approved payments solution provider for most major banks or financial institutions such as Lloyds TSB cardnet, Barclays, HSBC, American Express, Halifax and Bank of Scotland. All card numbers are encrypted in using 128 bit encryption. This information is not kept or passed on to us.

Delivery

As part of our commitment we offer a fast, efficient delivery service. Orders received by 2pm will be shipped the same day. Orders over £70 will be delivered free of charge, however a number of bulky and heavy items will attract an additional charge.

UK Delivery

Orders over £70 will be shipped Free of charge. Orders less than £70 will be charged at the following rate.

Up to 250g   £2.25
251-500g    £2.80
501-750g    £3.25
701-1kg      £4.25
1.1kg-2kg   £4.99
2.1kg +      £6.25

If there is an item that is required urgently, we can offer you a Guaranteed Express Pak Service Next Day.

PAK 1  up to 1 Kg  £4.99
PAK 2 up to 5 Kg   £6.25
PAK 3 5KG + £TBC
 
EU Delivery

Please contact us for a competitive quote

Delivery outside the EU

Please contact us for a competitive quote

Cancellation/Cooling Off Period

7-DAY, 100% SATISFACTION GUARANTEE - As per The Distance Selling Regulations, The Pampered Pet Company offers a cancellation period of 7 working days, beginning the day after you receive the goods, during which you have the right to cancel your order and receive a full reimbursement of all money paid. In order to do this, you must provide notice of cancellation in writing and it must be posted or emailed to our stated business address within the cancellation period. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Exchange/Returns

14-DAY, 100% SATISFACTION GUARANTEE If, for any reason whatsoever, you are not completely satisfied with the item you have bought after the cancellation period expires - simply return it in new condition within 14 days and we will exchange it, or you can choose something else, or give you a full refund excluding delivery costs, no questions. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Please note all goods returned MUST be unused, in their original packaging and be in saleable condition.

Goods Colours & Colour Reproduction / Website Images

It is regrettable that we are not able to provide customers with colour-perfect images of our items on the web site. Customers accept that the photographs we make available on our website are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.

Prices

The price you pay will be that specified in the checkout facility on the website. All prices are inclusive of VAT at current UK rates.

Contacting Us

If you wish to contact us please email us at sales@thepamperedpetcompany.com
or alternatively you can post at:-
The Pampered Pet Company, 136 Shenley Fields Road, Selly Oak, Birmingham B29 5BU

Or alternatively call us on 0121 4763124 or 07879696804