Delivery & Returns

Cancellation/Cooling Off Period

7-DAY, 100% SATISFACTION GUARANTEE - As per The Distance Selling Regulations, The Pampered Pet Company offers a cancellation period of 7 working days, beginning the day after you receive the goods, during which you have the right to cancel your order and receive a full reimbursement of all money paid. In order to do this, you must provide notice of cancellation in writing and it must be posted or emailed to our stated business address within the cancellation period. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Exchange/Returns

14-DAY, 100% SATISFACTION GUARANTEE If, for any reason whatsoever, you are not completely satisfied with the item you have bought after the cancellation period expires - simply return it in new condition within 14 days and we will exchange it, or you can choose something else, or give you a full refund excluding delivery costs, no questions. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Please note all goods returned MUST be unused, in their original packaging and be in saleable condition.

Goods Colours & Colour Reproduction / Website Images

It is regrettable that we are not able to provide customers with colour-perfect images of our items on the web site. Customers accept that the photographs we make available on our website are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.

Prices

The price you pay will be that specified in the checkout facility on the website. All prices are inclusive of VAT at current UK rates.

Contacting Us
If you wish to contact us please email us at sales@thepamperedpetcompany.com
or alternatively you can post at:-
The Pampered Pet Company, 136 Shenley Fields Road, Selly Oak, Birmingham B29 5BU
Or alternatively call us on 0121 4763124 or 07879696804

This returns policy does not affect your statutory rights.

Delivery Schedule:

We aim to ship all items the day after payment is received if all items are in stock. Most orders are received within 3-5 business days.

Out of stock orders will be dispatched within 21 days of your order. In the unlikely event that we are unable to send your items within this time, we will contact you.  You will then have the option of agreeing to a new delivery date or cancelling the order and receiving a full refund.